Shipping Information

Shipping in Egypt?

For orders from ZAGH Ltd. in the Egyptian jurisdiction please call +2 0106 6696968 to place your order.

International Shipping?

ZAGH provides for delivery to the recipient via shipping partners depending on the shipping address. Delivery will be made to the delivery address provided by the customer.

If the items in your order total €1000 or more, your order ships FREE! We also provide for free shipping on selected items and destinations. ZAGH customer services team will provide complete shipping information through an order confirmation email once the order has been received and processed. Alternatively, you can simply inquire about shipping rates by sending an email to

You can expect to receive your order within 5-10 business days. As ZAGH cannot guarantee local delivery conditions, we cannot provide a 100% guarantee of when the order will be delivered to the customer’s address. In case the desired product is not in stock at the time of ordering, we will contact you to inform you of the expected date of delivery.

As a consumer, you have a right to cancel the purchase order if the entire delivery is delayed in relation to the applicable agreement. Freight costs are listed in the order confirmation and are to be paid by the buyer. Costs relating to customs clearance and local VAT and administration fees to shipping company shall be paid by the buyer upon delivery of the product(s).

Orders will be sent to the delivery address that you have given on your order form. ZAGH will not be held responsible if that delivery address is incorrect or incomplete. Please note that there are restrictions on the locations to which ZAGH delivers Products purchased from the Website. Details of the locations to which ZAGH delivers are available from us on request, please contact .

How do I return an item?

You have a 10-day right of cancellation on ordered goods, calculated from the day on which they are received. If you choose to cancel a purchase, simply return the goods in the same condition and quantity as when you received them. As packaging represents a significant portion of the product’s value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. The customer is liable for ensuring that the return goods are packaged suitably. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product.

To return a product you need to:
  1. Send an email to requesting a return of product. The customer service team will reply back within 2-3 business days with the address to which the product(s) must be returned.
  2. Product(s) together with packaging are shipped to the address provided by the customer services team. Product(s) must be in their original condition.
  3. Customer will cover all shipping costs related to the return,
When returned products are received and approved, the purchase price will be refunded to your account. This amount will be returned to you immediately after ZAGH has received the return product(s) and had the opportunity to control the product(s), which usually will occur no later than 30 days after receipt of the product(s). Refunds are typically issued by refunding the payment card used in the transaction.

In case of discounts or promotions, product cancellation will not be allowed.